concierge job description responsibilities

We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of superb customer service. Job Duties and Tasks for: "Concierge" 1) Make dining and other reservations for patrons, and obtain tickets for events. Best Online Bachelor's Degree Programs in Fire Science, Best Online Accredited Human Services Degree Programs, Certified Systems Administrator Certification and Career, Best Online Bachelor's in Game Design Degree Programs, How to Become an Auto Mechanic in 5 Steps, Multitasking abilities, interpersonal and communication skills. 2) Provide information about local features such as shopping, dining, nightlife, and recreational destinations. The successful candidate will report to the hotel’s Operations Manager and work with the management staff to ensure prompt responses to guests’ inquiries and to notify the appropriate party immediately of supply issues and other concerns. Concierge Job Description Template. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance. Your summary should provide an overview of your company and expectations for the position. Their responsibilities include but are not limited to taking messages, coordinating housekeeping and management, arranging transportation and entertainment, and monitoring guest's special requests. Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. In May 2018, the BLS reported that New York was the top paying state for concierge positions, with an average annual wage of $44,820, while concierges in Wyoming, the fifth top paying state, made $36,040. This position reports to the Festival Producer and Executive Director and is responsible for developing and facilitating festival benefits and activities for VIP clients. Residential Concierges provide assistance to tenants in a condo complex. Hospitality Job Descriptions On the other hand, a residential concierge helps the tenants or owners within one property, such as an apartment or condo complex. Concierge Job Description: Knowing Its Responsibilities And Requirements To Be Qualified In This Position. Concierges act as the first point of contact between guests and an organization. The Chef Concierge’s general responsibility is to provide excellent customer service to hotel guests. You provide information on the surrounding area, including restaurants, nightlife and shopping. Check out the table below to learn about the skills and education required for a career in this field: As a concierge, you act as the personal assistant for guests at a hotel. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit. You must be able to multitask and prioritize. A concierge serves as a personal assistant for hotel guests. They provide customer service care through the assignment of rooms; payment and reservation processing; and handling complaints and concerns. Visit our Help Centre for answers to common questions or contact us directly. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. include working scheduled shifts each week and dealing directly with guests Time management – hotel concierges need to manage their time efficiently, multitask, and prioritize duties to ensure everything is completed in a timely manner Mathematics – with duties that include processing payments and issuing refunds and discounts, hotel concierges need to have good math skills Hotel Concierge Education and Training The most important skill needed in order to be a concierge is communication. Concierge responsibilities and duties. This may include education, previous job experience, certifications and technical skills. They advise guests on all aspects of their stay and are generally very educated about the surrounding area. Job Descriptions for Concierge - Security Guards Companies. According to the U.S. Bureau of Labor Statistics (BLS), concierge employment could increase 5.3% in the 2018-2028 decade (www.bls.gov). Learn.org. Fresh September 1, 2020 . What Are the Courses in a Bachelor's Degree in Hotel Management? Knowing how to deal with different types of people and thriving in a social environment can be important to your work as a concierge. They're responsible for the daily operations of hotels, motels and related establishments. Concierge Jobs Description. © Copyright 2003-2020 A great job description starts with a compelling summary of the position and its role within your company. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is a good fit. Concierge Job Description: Our company is in search of a friendly and professional Concierge to manage all client services. They advise guests on all aspects of their stay and are generally very educated about the surrounding area. Your job description is the first touchpoint between your company and your new hire. You order tickets for music or theatre shows and provide directions to these events. To get you started, here are some tips for creating an effective job description. Our company is looking for a Concierge to join our team. Concierge Job Summary. A great job description starts with a compelling summary of the position and its role within your company. The more upscale the property or … O*Net OnLine, the U.S. Department of Labor's career database (www.onetonline.org), notes that most people working in a concierge position have a high school diploma. Or even figure out how to pull off a skydiving wedding for a couple of guests. 3) Make travel arrangements for sightseeing and other tours. Keep records about previous guests and their activities during their visit in detail. We’re looking for a concierge who understands the value of excellent customer service and can provide resort-level service to all our guests. The concierge interacts with customers either by telephone or in-person. You may also include soft skills and personality traits that you envision for a successful hire. Our extended-stay hotel requires an experienced, professional Concierge to take over guest services management on a full-time basis. A concierge (kaan-see-ehrzh) works at a luxury hotel. Our company is looking for a Concierge to join our team. They must uphold company culture at all times while making guests feel welcomed and valued. If you love working with people in a fast-paced environment, get in touch with us immediately. Offer special arrangements based on the guests’ needs. Description - Skills - Education - Trends The concierge is the first person most guests meet on arrival at a hotel or a top restaurant, with a friendly, polite and courteous manner vital along with perfect presentation. Responsibilities. What Are the Education Requirements for a Hotel Management Career? Your summary should provide an overview of your company and expectations for the position. Learn about training requirements, essential job skills, employment projections and salary to find out if this is the career for you. Concierge responsibilities and duties The responsibilities and duties section is the most important part of the job description. The salary of a concierge is determined by the location they work in. The ideal candidate will possess in-depth knowledge of local businesses, entertainment venues and travel options. actual responsibilities of a concierge will vary depending on where they work Simply put, a concierge's job is to meet the needs of the client. Or arrange a cab to the airport. Next, outline the required and preferred skills for your position. For comparison, the national average salary for concierges was $33,550. Concierges focus on helping guests save time and ensuring that things are as … Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. And if your position is specialised, consider including the specialisation in the job title as well. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms. The concierge is a key part of making the stay or travel of our guests memorable, so … You’ll be responsible for being the face of the institution, helping guests find attractions and places of interest, as well as maintaining a rolodex of names and numbers that can facilitate any challenging and unique requests. Concierge job summary. The job involves simple tasks so is not too demanding in terms of activity or … The concierge position is one supported by tips from customers, so your performance at your job can factor into your wages in this industry. Other similar jobs in the hotel and hospitality industry are front desk clerks and hotel managers. A concierge serves as a personal assistant for hotel guests. Not all guests are good at communication and some might not be able to adequately express their concerns and n… All rights reserved. What's the Curriculum of a Hotel Management Associate's Degree? Residential Concierge Resume Examples. The general term will optimise your job title to show up in a general search for jobs of the same nature. Most concierges don't have any formal training, but, because of the nature of the work, learn their skills from on-the-job training and from working their way up from entry-level positions. Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel You also perform behind-the-scenes tasks that make a guest's stay more comfortable, such as receiving and organizing packages and keeping track of requests for cleaning or maintenance. Knows all essential aspects of our resort or hotel operations. Their only job is to make sure guests have everything they need during their stay (and we DO mean everything). 10 Tips for CreatingTop-Notch Job Content. A polite, professional manner in your communications is important in maintaining the general atmosphere of a quality hotel experience. This is a paid, seasonal position for the period of April 24th to June 6th, 2018. Provides guests with information about attractions, facilities, services, and activities in or outside the property. concierge duties and responsibilities: Develops a strong knowledge of the hotel's facilities and services and of the surrounding community. Salaries for concierges vary greatly according to location. Lodging managers are required to possess only a high school diploma or equivalent, but some have postsecondary degrees. *Indeed provides this information as a courtesy to users of this site. We are looking for an experienced and reliable concierge to join our company. Research what it takes to become a concierge. She has are far-reaching duties ranging from personal assistance to front-of-house services, much like the concierge of a hotel. A Hotel Concierge is a hotel employee who assists guests with a variety of needs. Online Bachelor's Degree in Hotel Management. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to. Front desk clerks, also known as hotel, motel and resort desk clerks, are typically the first person that guests encounter upon check-in. A great job title typically includes a general term, level of experience and any special requirements. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. There are different types of concierge jobs, and each has unique sets of job descriptions and responsibilities. The concierge typically helps residents get timely resolution on housekeeping and maintenance issues. Hotel Concierge Job Description and Duties What Will I Learn at Hotel and Resort Management School? The responsibilities and duties section is the most important part of the job description. Greet and welcome arriving guests at the front desk. The successful candidate will have a confident personality, enjoy networking with clients and be equipped … What is the Job Description of a Concierge. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organisation and who the employee reports to. Both work to ensure the comfort of hotel guests but have different additional responsibilities and education requirements. Concierge Job Description Template. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. Corporate concierges are a specialized type of concierge. But avoid using internal titles, abbreviations or acronyms to make sure people understand what your job posting is before clicking. Greet guests at the front desk and make suggestions for entertainment, dining and other engagements as appropriate, Make reservations at local establishments upon request of the guest, Prepare and display beverage and snack options for guests in the lobby, Assist with the organisation of on-site events, such as weddings and corporate retreats, Direct guests to hotel amenities, including laundry and fitness facilities, 4+ years’ experience in the accommodation industry, Highly refined verbal communication skills, Flexible schedule, including nights, weekends and holidays, Strong competence in Microsoft Office software, Basic knowledge of local attractions and destinations. What Skills are Taught in a Hotel Management Certificate Program? Concierge to create and fulfill the VIP experience for passholders and supporters leading up to and during the festival. A concierge's main job duty is to fulfill a request placed by a client, visitor, guest, or tenant. He or she must learn to not only listen to what the customer is saying, but also what isn't being said. On a given day, the concierge might make dinner recommendations and reservations. A large aspect of communication is the ability to listen and evaluate. A comprehensive knowledge of the area or region in which you work will aid in your recommendations to the guests. Undergraduate Degrees in Hotel Management, Master's Degrees in Hotel Administration and Management, MBA in Hotel Management: Salary and Career Facts. Requests from clients can be anything from finding good seats for a sold-out concert to researching the best Moroccan restaurant in town. Responsibilities: Ensure that all vehicles scheduled for repair/service are easily accessible for the Aftersales team; Handling luggage and other guest properties with care and efficiency; Have an awareness of Health and Safety at all times; Hotel Operations Manager: Career and Salary Facts. A concierge is someone who is given the responsibilities of giving personal services and assistance to clients at hotels, hospitals, apartments, and office buildings. Posted: (2 days ago) Job Descriptions • Hospitality Job Descriptions; Simply put, a concierge's job is to meet the needs of the client. The responsibilities and duties section is the most important part of the job description. The level of experience will help you attract the most qualified applicants by outlining the amount of responsibility and prior knowledge required. The more upscale the property or business, the more tasks the concierge is given to do. Excellent social and communications skills comprise a large part of the concierge job, so experience in hospitality or the service industry could be a good way to learn the demeanor and skills required of you. But if you want a breakdown of the specific job duties, the Chef Concierge sets up scavenger hunts, arranges weddings, or gets hard-to-find concert tickets, to name a few. They often have a high school diploma and learn on the job. Understanding each will help you decide the kind of career line you would want to pursue. Posted: (11 days ago) Job Requirements: 'Good Feet, Eyesight, and a Trim Figure' – The Atlantic. …

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